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Return Policy

All our products are custom made and therefore cannot be re-sold. A refund will not be offered if you have changed your mind and the goods have gone into production. Please contact our customer service team as soon as possible if you would like to cancel your order. Please check your measurements carefully prior to placing your order and also on the email confirmation to ensure you have entered the correct information. Horizontal Blinds will not replace your goods if you have entered incorrect measurements.

To invoke your Warranty or Guarantees you are required to be the original retail purchaser of the goods, return the goods to outdoor Blinds Home Decorative Services head office at Unit#9, 12125 – 86th Avenue,
Surrey, BC V3W3H8 Canada, show proof of purchase and the blind must be installed in the original window for which it was ordered (photo required). Repair, replacement or refunds are offered at the complete discretion of Horizontal Blinds.

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