DBS Blinds Product Warrenty Policy

Warranty Commitment

DBS Blinds Window Fashions is committed to the highest standards of product quality and customer satisfaction. We proudly offer a Lifetime Limited Warranty on all blinds and shades, ensuring protection against defects in materials and workmanship. This warranty is valid for the original purchaser as long as the products are installed in residential settings according to our guidelines and are manually operated without modifications or alterations.

Exclusions and Limitations

Our warranty does not cover damages resulting from misuse, abuse, alterations, exposure to extreme conditions such as excessive sunlight, humidity, salty air, or corrosive materials. Normal wear and tear, such as discoloration over time or changes due to atmospheric conditions, are also not covered.

Product Specific Coverage

  • Headrail, Manual Components, and Brackets: All moving parts in manually operated products are covered for the product's lifetime under normal use.
  • Fabrics/Materials: For pleated, cellular, alternative shades, roller, Roman, and panel track, we offer a five-year warranty under normal use, including protection against excessive discoloration or burnout. This warranty does not include curling, soiling, scratching, or normal fading. For regular wood, special finish wood, and faux wood slats, a three-year warranty is provided against cracking, peeling, excessive fading, warping, and loss of color intensity. Please note that variations in texture and color are natural and are not covered under this warranty.

General Conditions

Please be aware that colors and intensity may vary within commercial tolerances, and we cannot guarantee exact matches to sample books. In case of a defect, the purchaser must immediately notify the retailer for a warranty assessment. The product may be repaired or replaced depending on the defect's nature and coverage under the warranty.

Product Safety and Maintenance

Our products come with comprehensive safety warnings and installation instructions. To ensure child safety, avoid placing our products near cribs or children's beds. Regular maintenance is simple and can be done through light dusting or lukewarm water cleaning (except for wood blinds).

Exclusions and Special Conditions

The warranty does not cover damages due to external factors beyond our control, including modifications, improper installation of security systems, water infiltration not caused by manufacturing defects, damage due to improper cleaning, high-humidity environments, misuse or negligence, structural shifts, extreme weather, or other Acts of God. Normal discoloration or fading after ten years, special glazing, caulking maintenance, painting or staining of repaired or replaced components, and damages due to war or civil unrest are also excluded.

Warranty Claims

All claims must be filed within sixty days of the defect's appearance. To file a claim, contact DBS Blinds with your name, address, phone number, invoice number, and a detailed description of the product issues. Photographs may be included for clarity.